Customer insights that drive tool innovation and sales

Getting unfiltered feedback from tool users isn't easy

Sound familiar?

Difficulty in gathering real-world feedback from trades who use your products

Limited understanding of customer needs and pain points

Inability to identify the most relevant product features to focus on

Struggle to make informed decisions about product development and innovation

Lack of access to detailed, actionable insights from your customer base

Difficulty in translating customer feedback into clear marketing strategies

Challenges in staying up-to-date with market trends and customer preferences

Limited ability to validate new product ideas before launching

Difficulty measuring customer satisfaction and loyalty over time

Sound familiar?

Unlocking Customer Insights for Tool Brands

At Tool Talk, we understand the challenges tool brands face in truly knowing their customers and making informed decisions about product development and marketing. Our specialized product insights services are designed to help you connect with your customers, gather valuable feedback, and drive innovation in your product line.

Surveys & Insights

Gain deep understanding of your customers' needs, preferences, and pain points through targeted surveys and comprehensive data analysis. We help you ask the right questions and interpret the results to inform your product strategy and marketing decisions.

Community Building & Management

Create and nurture a thriving community around your brand with our expert guidance. We handle everything from platform selection and setup to member onboarding and ongoing engagement. This community becomes your direct line to customer insights and feedback, fostering brand loyalty and advocacy.

In-Person Focus Groups

Get face-to-face with your customers through professionally organised groups. We conduct, and provide comprehensive reports on these sessions, giving you invaluable qualitative insights that can shape your product development and marketing strategies.

Product Testing & Reviews

Put your tools in the hands of real users and gather authentic feedback. We manage the entire process, from selecting testers to collecting and analyzing their experiences with your products. This hands-on approach ensures you receive practical, actionable insights for product improvement and innovation.

Advocate Group Development

We build and nurture a core group of brand advocates who become your most valuable source of insights and your most effective sales channel. By cultivating relationships with these key supporters, you'll gain a dedicated group of customers who provide regular feedback and organically promote your brand.

Digital Engagement Analytics

Leverage the power of digital analytics to understand how customers interact with your brand online. We track and analyze user behavior across your website, social media platforms, and digital marketing campaigns, providing you with data-driven insights to optimize your online presence and customer engagement strategies.

Connect with us today, connect with your customers tomorrow

Client Success

Revolutionising ROYD's Product Development

Discover how ToolTalk helped ROYD Tool Group overcome product development challenges, refine their tools, and avoid costly mistakes.

50,000+

Survey responses

Thousands of pieces of feedback collected for dozens of tool brands—covering everything from sealants to vans and all things in between.

100+

In-person focus groups

And that’s across 3 continents too… because nothing beats hearing it straight from the trade, face-to-face, no filters.

1,500+

Trades giving feedback

Over 1,500 tradesmen have shown up, shared their thoughts, and helped shape the tool industry. Real talk, real results.

1,000+

Trade video reviews

Honest, no-nonsense video reviews from the trade who’ve put products to the test—straight from the jobsite to your screen.

Getting unfiltered feedback from tool users isn't easy

Sound familiar?

Difficulty in gathering real-world feedback from trades who use your products

Limited understanding of customer needs and pain points

Inability to identify the most relevant product features to focus on

Struggle to make informed decisions about product development and innovation

Lack of access to detailed, actionable insights from your customer base

Difficulty in translating customer feedback into clear marketing strategies

Challenges in staying up-to-date with market trends and customer preferences

Limited ability to validate new product ideas before launching

Difficulty measuring customer satisfaction and loyalty over time

Sound familiar?

Unlocking Customer Insights for Tool Brands

At Tool Talk, we understand the challenges tool brands face in truly knowing their customers and making informed decisions about product development and marketing. Our specialized product insights services are designed to help you connect with your customers, gather valuable feedback, and drive innovation in your product line.

Surveys & Insights

Gain deep understanding of your customers' needs, preferences, and pain points through targeted surveys and comprehensive data analysis. We help you ask the right questions and interpret the results to inform your product strategy and marketing decisions.

Community Building & Management

Create and nurture a thriving community around your brand with our expert guidance. We handle everything from platform selection and setup to member onboarding and ongoing engagement. This community becomes your direct line to customer insights and feedback, fostering brand loyalty and advocacy.

In-Person Focus Groups

Get face-to-face with your customers through professionally organised groups. We conduct, and provide comprehensive reports on these sessions, giving you invaluable qualitative insights that can shape your product development and marketing strategies.

Product Testing & Reviews

Put your tools in the hands of real users and gather authentic feedback. We manage the entire process, from selecting testers to collecting and analyzing their experiences with your products. This hands-on approach ensures you receive practical, actionable insights for product improvement and innovation.

Advocate Group Development

We build and nurture a core group of brand advocates who become your most valuable source of insights and your most effective sales channel. By cultivating relationships with these key supporters, you'll gain a dedicated group of customers who provide regular feedback and organically promote your brand.

Digital Engagement Analytics

Leverage the power of digital analytics to understand how customers interact with your brand online. We track and analyze user behavior across your website, social media platforms, and digital marketing campaigns, providing you with data-driven insights to optimize your online presence and customer engagement strategies.

Connect with us today, connect with your customers tomorrow

Client Success

Revolutionising ROYD's Product Development

Discover how ToolTalk helped ROYD Tool Group overcome product development challenges, refine their tools, and avoid costly mistakes.

50,000+

Survey responses

Thousands of pieces of feedback collected for dozens of tool brands—covering everything from sealants to vans and all things in between.

100+

In-person focus groups

And that’s across 3 continents too… because nothing beats hearing it straight from the trade, face-to-face, no filters.

1,500+

Trades giving feedback

Over 1,500 tradesmen have shown up, shared their thoughts, and helped shape the tool industry. Real talk, real results.

1,000+

Trade video reviews

Honest, no-nonsense video reviews from the trade who’ve put products to the test—straight from the jobsite to your screen.

Getting unfiltered feedback from tool users isn't easy

Sound familiar?

Difficulty in gathering real-world feedback from trades who use your products

Limited understanding of customer needs and pain points

Inability to identify the most relevant product features to focus on

Struggle to make informed decisions about product development and innovation

Lack of access to detailed, actionable insights from your customer base

Difficulty in translating customer feedback into clear marketing strategies

Challenges in staying up-to-date with market trends and customer preferences

Limited ability to validate new product ideas before launching

Difficulty measuring customer satisfaction and loyalty over time

Sound familiar?

Unlocking Customer Insights for Tool Brands

At Tool Talk, we understand the challenges tool brands face in truly knowing their customers and making informed decisions about product development and marketing. Our specialized product insights services are designed to help you connect with your customers, gather valuable feedback, and drive innovation in your product line.

Surveys & Insights

Gain deep understanding of your customers' needs, preferences, and pain points through targeted surveys and comprehensive data analysis. We help you ask the right questions and interpret the results to inform your product strategy and marketing decisions.

Community Building & Management

Create and nurture a thriving community around your brand with our expert guidance. We handle everything from platform selection and setup to member onboarding and ongoing engagement. This community becomes your direct line to customer insights and feedback, fostering brand loyalty and advocacy.

In-Person Focus Groups

Get face-to-face with your customers through professionally organised groups. We conduct, and provide comprehensive reports on these sessions, giving you invaluable qualitative insights that can shape your product development and marketing strategies.

Product Testing & Reviews

Put your tools in the hands of real users and gather authentic feedback. We manage the entire process, from selecting testers to collecting and analyzing their experiences with your products. This hands-on approach ensures you receive practical, actionable insights for product improvement and innovation.

Advocate Group Development

We build and nurture a core group of brand advocates who become your most valuable source of insights and your most effective sales channel. By cultivating relationships with these key supporters, you'll gain a dedicated group of customers who provide regular feedback and organically promote your brand.

Digital Engagement Analytics

Leverage the power of digital analytics to understand how customers interact with your brand online. We track and analyze user behavior across your website, social media platforms, and digital marketing campaigns, providing you with data-driven insights to optimize your online presence and customer engagement strategies.

Connect with us today, connect with your customers tomorrow

Client Success

Revolutionising ROYD's Product Development

Discover how ToolTalk helped ROYD Tool Group overcome product development challenges, refine their tools, and avoid costly mistakes.

50,000+

Survey responses

Thousands of pieces of feedback collected for dozens of tool brands—covering everything from sealants to vans and all things in between.

100+

In-person focus groups

And that’s across 3 continents too… because nothing beats hearing it straight from the trade, face-to-face, no filters.

1,500+

Trades giving feedback

Over 1,500 tradesmen have shown up, shared their thoughts, and helped shape the tool industry. Real talk, real results.

1,000+

Trade video reviews

Honest, no-nonsense video reviews from the trade who’ve put products to the test—straight from the jobsite to your screen.

Connect with us today, connect with your customers tomorrow

Ready to elevate your brand and connect with the people that matter most? Whether you're looking for impactful video production or deep product insights, we’re here to help you take your next step.

Connect with us today, connect with your customers tomorrow

Ready to elevate your brand and connect with the people that matter most? Whether you're looking for impactful video production or deep product insights, we’re here to help you take your next step.

Connect with us today, connect with your customers tomorrow

Ready to elevate your brand and connect with the people that matter most? Whether you're looking for impactful video production or deep product insights, we’re here to help you take your next step.